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At NobleNoise, almost every item is printed to order (print-on-demand) specifically for you. Because each piece is custom-made once you order, we handle returns differently from a general store. This policy explains exactly what we can and cannot accept, so there are no surprises. Please read it before ordering. It should be read together with our Terms of Service and Shipping Policy.
>> The short version: Because our products are made to order, we do not accept change-of-mind returns. We do offer a 14-day size exchange, and we will always replace items that arrive damaged, defective or incorrect — free of charge. Your statutory consumer rights under applicable law are not affected.
1. Made-to-Order / Custom Products
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Our products are produced individually for each order. For this reason, and consistent with standard practice for personalised and made-to-order goods, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse, except as expressly set out in this policy (size exchange, and damaged/defective/incorrect items). We strongly encourage you to consult our Size Guide carefully before ordering — if in doubt, our team is happy to help with sizing before you buy.
2. Size Exchange (within 14 days)
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We understand that babies grow and sizing can be tricky, so we offer a size exchange within 14 days of delivery, subject to the following conditions:
- The request is made within 14 days of the delivery date.
- The item is unworn, unwashed and undamaged, in its original condition with any tags and original packaging intact.
- You provide proof of purchase (order number or receipt).
- The exchange is for a different size of the same design, subject to availability.
To request a size exchange, contact us at noblenoise.shop@gmail.com (or via WhatsApp) before sending anything back. We will provide instructions on how and where to send the item. Items sent back without first requesting and receiving approval will not be accepted. We offer one complimentary size exchange per item; you are responsible for safely returning the original item as instructed, and we will dispatch the replacement once the returned item is received and inspected.
3. Damaged, Defective or Incorrect Items
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Please inspect your order as soon as you receive it. If your item is defective, damaged, or you have received the wrong item, contact us within 7 days of delivery at noblenoise.shop@gmail.com with your order number and clear photographs of the issue (and of the packaging, where relevant). Once we verify the issue, we will replace the item free of charge or, where a replacement is not possible, offer a refund. Please note that minor variations in print placement, colour and fabric are inherent to the print-on-demand process and are not considered defects.
The following cannot be returned or exchanged (except where they arrive damaged, defective or incorrect):
- Made-to-order / personalised products returned for change of mind or incorrect size selection (outside the size-exchange terms above).
- Items that have been worn, washed, used, altered, or are not in their original condition.
- Items returned without prior approval, or returned after the applicable time window.
- Sale, clearance or promotional items, and gift cards.
Because production begins shortly after your order is confirmed, cancellation may not be possible once an order has entered production. If you wish to cancel, contact us as soon as possible after ordering; we will accommodate the request only if the item has not yet been sent to production. Verified Cash on Delivery orders that are refused at delivery without a valid reason may affect your eligibility for COD on future orders.
Where a refund is approved (for example, for a verified damaged, defective or incorrect item that cannot be replaced), we will notify you once we have received and inspected the relevant item or evidence. If approved, your refund will be issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or payment provider to process and post the refund. For prepaid orders, refunds are made to the original payment method; for Cash on Delivery orders, refunds are made via bank transfer or another method we agree with you. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at noblenoise.shop@gmail.com.
7. European Union 14-Day Cooling-Off Period
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Notwithstanding the above, if merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, to the extent required by applicable EU law. As above, the item must be in the same condition you received it — unworn, unused, with tags and in its original packaging — and you must provide proof of purchase. This does not apply to goods that are clearly personalised or made to your specifications where such exemptions apply under the relevant law.
For any return, exchange or refund question, contact us at noblenoise.shop@gmail.com or +91-8800870110. Please always include your order number so we can help you quickly.
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Note: This document is provided for general use and is not legal advice. Indian consumer-protection law (including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020) grants consumers certain rights regarding defective goods and refunds that cannot be waived; this policy is intended to operate alongside, not override, those rights. Have it reviewed by a qualified Indian lawyer before scaling.
